Service name
charbon

Brand management company name 
eclat Co., Ltd.

Name of mail-order business operating company 
HANASAKE INC.

Mail Order Business Operation Manager (Representative of Hana Sake Co., Ltd.)
Hiroto Komatsu

Location (Hanasake Co., Ltd.)
 Hirose Building 2F, 2-13-8 Nishi-Shimbashi, Minato-ku, Tokyo 105-0003

Phone number (Hanasake Co., Ltd.)
 03-5990-5758

E-mail address of the operator
 info (at) charbon.tokyop
 *Please replace (at) with @.

Inquiries about mail order
 Please send your inquiry to the email address below.
info (at) charbon.tokyo
*Please replace (at) with @.

We do not respond to individual inquiries regarding product information or delivery schedules. Information will be sent on SNS and this site.

Selling price  
Please refer to the product page.

Necessary charges other than product price 
Shipping: 600 yen (tax included)
* Product prices are displayed with tax (10%).

Delivery time <br>Items will be shipped within 10 business days of ordering.
For reserved items, please check the delivery date on the product page.
We do not ship on Saturdays, Sundays, holidays, year-end and New Year holidays, Golden Week, and summer holidays.

Payment method <br>Credit card (including ApplePay and GooglePay)

Returns, exchanges, cancellations, etc.
After ordering the product, we cannot accept returns, returns, exchanges, changes, etc. due to customer's convenience.
Only if the product is defective, we will replace it with a new one or give you a full refund.
 If the product you ordered is out of stock, we may cancel your order.

Deadline for returns
 Please contact the following within 5 days from the arrival of the defective product.
info (at) charbon.tokyo
 *Please replace (at) with @.

Return shipping fee 
We will pay for the defective product.